Frequently Asked Questions
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Our Rouse Community Website
OUR ROUSE COMMUNITY WEBSITE
Who is Eligible to become a member of OurRouse Community Website?
If you live, learn, work or play at the New Rouse Hill community, or have purchased a property, you're eligible to become a Member of the Community Website
How do I become a Member of OurRouse?
Simply click the 'Register' button on the front page near the Member Login box. Your application for membership will then go to the OurRouse Site Administrator for approval. If you have any questions about membership, contact the OurRouse Community Website Administrator, Fiona Kulakovski on (02) 9851 2037 during office hours.
As a Member, am I able to post content on OurRouse?
We encourage Member participation on OurRouse. Its your Community Website, and therefore you're welcome to contribute content to the site. You can contribute Community News items via the link on the Home Page and as OurRouse develops, more ways for Members to contribute will be introduced. All content submitted by Members will go to the Site Administrator before it is published on the site.
THE NEW ROUSE HILL OWNERS & RESIDENTS
Who do I contact for gas leaks, and emergency gas service matters?
You can contact Jemena who provide the gas service to The New Rouse Hill either visit the Jemena website or telephone Jemena directly on 131 909 or call 000
Who do I contact for Electricity related questions and issues?
You can either contact Integral Energy directly on T: 131 003 or visit The Hills Shire Councils link regarding street lighting: http://www.thehills.nsw.gov.au/Street-Lighting.html
Who do I contact for issues relating to Street Lights?
To report any issues relating to street lighting please contact Integral Energy, phone 131 003 or fax 02 9831 9089. Alternatively you can contact The Hills Shire Council's Traffic & Parking section on 9843 0243 and the information will be forwarded to Integral Energy for you.
How do I order garbage bins for my new home, or find more information on garbage collection and recycling?
Contact Hills Shire Council Waste Management - http://www.thehills.nsw.gov.au/Waste-Services.html or Phone: 1800 623 895
Who do I contact to report missing or damaged street signs?
Visit The Hills Shire Councils Customer Service page at http://www.thehills.nsw.gov.au/Customer-Service-Centres.html or telephone 02 9843 0555
Who do I contact in relation to reinstating the footpath outside our home?
The Hills Shire Council is responsible for reinstating footpaths at The New Rouse Hill. They can be contacted on their main switch telephone 02 9843 0555
Where can I find a Hills Shire Residents Kit?
Visit http://www.thehills.nsw.gov.au/Resident-Information-Kit.html
How can I contact The Hills Shire Councils Customer Service information for general queries?
Visit http://www.thehills.nsw.gov.au/Customer-Service-Centres.html or phoning the main switch at council on T: 02 9843 0555
How do I change my postal address with Australia Post?
You can visit http://www.movingservices.com.au/
How can I change my address with the Australian Electoral Commission?
You can visit http://www.aec.gov.au/Enrolling_to_vote/Update_enrolment.htm
How can I find out more information about Rouse Hill Town Centre?
You can contact RHTC Customer Information on T: 02 9421 2300 or by visiting http://www.rhtc.com.au/
I have a pet, where can I find more information on animal services and facilities in the area (such as details on dog off leash areas)?
Visit The Animal Information section on Hills Shire Councils website at http://www.thehills.nsw.gov.au/Animal-Information.html
How can I connect my communication services (phone, internet, broadband & foxtel)?
For all communication connection enquiries you can contact Telstra Smart Community on T: 1800 008 994
How can I get a copy of the Rules and Regulations regarding Mungerie House Community Facilities?
You can view the Operational Guidelines. Please note that these are correct as at July 2009 and are subject to change. For more information contact Dynamic Property Services on T: 02 9267 6334.
How can I book the Mungerie House Community Room?
Only owners & residents of The New Rouse Hill can book the Community Room. You will need to complete the Booking Request Form located within the Operational Guidelines and forward to The New Rouse Hill Sales and Information Centre by email admin@ourrouse.com.au or fax 02 9225 9466.
How do I raise concerns, complaints or suggestions regarding the facilities?
Please contact Dynamic Property Services or email matildah@dps.net.au
Where can I locate more information on Rouse Hill Town Centre, and Vinegar Hill Memorial Library (including whats on etc)?
visit www.rhtc.com.au (for Rouse Hill Town Centre) or http://www.thehills.nsw.gov.au/Vinegar-Hill-Memorial-Library.html (Vinegar Hill Memorial Library)
I would like to get more involved in The New Rouse Hill Community. How can I find out more information?
You can contact admin@ourrouse.com.au or The New Rouse Hill Resident Representative Daniel at motbey.daniel@gmail.com
What are Resident Welcomes & Meet Your Neighbours Events? and when are they held?
As The New Rouse Hill Community continues to grow and take shape, Welcome & Meet Your Neighbours are a great way to meet your neighbours, receive the latest project updates and find out what's going on. It is not only a great way to meet your new neighbours, but it is also a good opportunity to catch up with The New Rouse Hill project team.
At The New Rouse Hill, Welcome & Meet Your Neighbours, are informal, fun and friendly. If you are a new resident you will receive your Welcome Kit at the event, which has information to help you settle into your new home. An invitation is sent out prior to each event, which is normally held from 10.30am - 11.30am on Saturday mornings.
SPECIFIC RISE APARTMENT FAQs
Where can I find more information on Rise Apartment Pet Rules and Regulations?
Check out Rise Apartment By Laws
How can I obtain the key contacts for the building? Including Building Manager, Strata Manager details?
Visit Rise Services and Contacts Information or in short Strata & Building Manager details:
Dynamic Property Services (Strata) T: 02 9267 6334, Pacific Building Management (Building Manager, Arthur Gavriel) T: 0432 328 511 or T: 1300 761 610
Who do I contact to connect/ transfer my accocunt for water, electricity and gas services in my apartment?
Rise Services and Contacts Information
Where do I find a list of colours and finishes for Rise Apartments?
View Rise Colour & Finishes Schedule. NOTE: please remember that these colours and finishes were used at completion of construction in March 2008, and may have since changed. It is important to verify that these details/colours are correct before using them in your home.
I am looking at renovating, how can I contact the trades that originally worked on Rise Apartments?
View Warranty Contact and Trade Information. Before carrying out any works in your home, it is always best to notify Dynamic Property Strata Management by emailing ingerb@dps.net.au.
How can I find out more on what is covered under warranty in my Rise Apartment?
View Warranty Contact and Trade Information. Please note that all appliance instruction manuals and warranty information are provided to Owners after settlement and during the handover process, this is included in your Rise Apartment Home Owners Manual, each owner has received a copy of this grey folder.
How can I book the BBQ in the Secret Garden?
Contact Pacific Building Management on T: 1300 761 610 or 0432 328 511
I have a problem with my intercom, apartment or foyer entrance door, who should I contact?
Contact Dynamic Property Services T: 02 9267 6334 or email ingerb@dps.net.au
How can I make a noise complaint about another resident living in Rise Apartments?
Contact Pacific Building Management on T: 1300 761 610 or 0432 328 511 or Contact Dynamic Property Services T: 02 9267 6334.
I would like to make a noise/other complaint about something within Rouse Hill Town Centre, who should I contact?
Contact Rouse Hill Town Centre Customer Service team during centre hours on T: 02 9421 2300. If the complaint or concern is after hours, or is an emergency contact Town Centre Security on either 0414 184 157 or leave a message on 1800 831 044. In the event of an emergency contact 000
I am moving in/out of Rise Apartments, how do I book the lift coverings/parking permits?
Contact Pacific Building Management who will be able to arrange this for you. They can be contacted on T: 1300 761 610 or 0432 328 511
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